Refund & Return Policy

For health and hygiene reasons, soap cannot be resold or reused once it has left our hands, so all sales are final. We do not accept returns or offer refunds on our soap, and we cannot refund an order for a change of mind, an accidental purchase, or simply not enjoying a scent. Please choose your bars carefully and review your order before you pay.

The only time we issue a refund or replacement is when something is wrong with the order itself. If your order arrives damaged or defective, or you received the wrong item, we will make it right with a replacement or, where a replacement isn’t possible, a refund of the affected items. Please contact us within 7 days of delivery at Relavco@gmail.com with your order number and a photo of the issue. This also preserves your rights under applicable consumer-protection law.

Email Relavco@gmail.com with your order number and a short description of the problem, along with a photo for damaged or incorrect items. Please don’t discard the item or ship anything back to us before contacting us, as we may need to see it first.

If we approve a replacement, we send it at no cost to you. If we approve a refund for a damaged, defective, or incorrect order, it is issued to your original payment method through Stripe; please allow 5 to 10 business days for it to appear, depending on your bank or card issuer.

Since all sales are final, we can only consider a cancellation if you contact us at Relavco@gmail.com before your order has been shipped or prepared for pickup. We’ll do our best to help, but we can’t guarantee a cancellation once an order is in progress.

Delivery times are estimated by Canada Post and can occasionally run late, especially during busy periods. If your tracking shows a problem, or your order hasn’t arrived in a reasonable time, contact us at Relavco@gmail.com and we’ll help investigate with Canada Post and find a fair resolution.

For local pickup, please collect your order during your selected pickup window. If you can’t make it, contact us to reschedule. As all sales are final, orders left uncollected for an extended period may be forfeited, so please reach out as soon as possible if you’re having trouble collecting.

Any voluntary “add a donation” amount you include at checkout supports our mission and is non-refundable.

We’re a small team and we genuinely care about your experience. If your order arrived damaged, defective, or incorrect, or you have any questions about this policy, email Relavco@gmail.com or call +1 (647) 863-9023 and we’ll do our best to make it right.