Terms of Service

Relavco is a Brampton, Ontario-based social enterprise that recycles rescued soap into new artisan bars, donating half free to outreach communities across the Greater Toronto Area and selling the rest online, with profits donated to charity. You can reach us at Relavco@gmail.com.

You must be the age of majority in your province or territory, and able to enter a binding contract, to purchase from us. By ordering, you confirm that the information you provide is accurate and that you are authorized to use the payment method you choose.

Relavco soap is made from reclaimed bars that are sanitized, melted, re-scented, and remoulded by hand. Because each batch is handmade from recycled material, the colour, scent, size, and appearance of a bar may vary slightly from the photos and descriptions on the site. These natural variations are part of the product and are not defects.

Our soap is for external use only and may contain essential oils and other ingredients. If you have sensitive skin or allergies, please review the product description and discontinue use if irritation occurs. Our products are not intended to diagnose, treat, cure, or prevent any condition, and we make no medical or therapeutic claims.

When you place an order, you are making an offer to buy. Your order is accepted only once we confirm it and your payment is successfully processed. We may refuse or cancel an order at our discretion, including if an item is out of stock, if there is an error in pricing or product information, or if we suspect fraud. If we cancel an order you have already paid for, we will refund you.

Prices are shown in Canadian dollars (CAD). We currently do not charge HST, as we operate under the small-supplier threshold; this may change in future, and any applicable tax will be shown at checkout. Shipping is calculated live at checkout based on your address and chosen service. Payment is processed securely by Stripe. We do our best to keep prices and product details accurate, but errors can occur, and we reserve the right to correct them.

We ship across Canada through Canada Post. Shipping rates and service options are calculated at checkout from your address. Delivery time estimates are provided by Canada Post and are not guaranteed by us. Risk of loss passes to you once the order is delivered to the address you provide.

Local pickup is available at Asian Food Centre parking lot, 621 Wanless Dr, Brampton, ON L7A 3S9. If you choose pickup, you select a date and time at checkout and agree to collect your order during that window and to bring your order receipt. We will email you when your order is ready. Please see our Refund & Return Policy for details on uncollected orders.

Because soap is a personal hygiene product, all sales are final, and the only exception is an order that arrives damaged, defective, or incorrect. Please review our Refund & Return Policy, which forms part of these Terms, for full details.

Relavco is not a registered charity or non-profit. We donate profits from shop sales to charitable causes, but purchases and any optional add-a-donation amounts are not tax-deductible, and we do not issue charitable tax receipts. Any “add a donation” amount you choose at checkout is voluntary and is added to your payment.

You agree to use our site lawfully and not to interfere with its operation, attempt to gain unauthorized access, or use it to transmit harmful or unlawful content. We may suspend access for anyone who misuses the site.

The Relavco name, logo, branding, text, images, and site design are owned by Relavco or used with permission and are protected by intellectual-property laws. You may not copy, reproduce, or use them without our written consent, except as needed to use the site normally.

If you send us messages, questions, or other content through the site, you grant us permission to use that content to respond to and follow up with you. Please do not send us confidential information you do not want us to have.

Our site and products are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim warranties not expressly stated here. Nothing in these Terms limits any rights you have under Ontario’s Consumer Protection Act or other consumer-protection laws that cannot be waived.

To the fullest extent permitted by law, Relavco and its team will not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-law rules. You agree that the courts of Ontario have jurisdiction over any dispute, subject to any non-waivable consumer-protection rights.

We may update these Terms from time to time. The “Last updated” date above shows when. Your continued use of the site after changes means you accept the updated Terms.

Questions about these Terms? Email us at Relavco@gmail.com or call +1 (647) 863-9023.